Fulfillment Policy for Vindico.ai

1. Introduction

At Vindico.ai, we are dedicated to providing a seamless and reliable fulfillment process for all digital products and services purchased through our website (https://vindico.ai/). This Fulfillment Policy outlines the procedures and expectations for order processing, delivery, and customer satisfaction.

2. Order Processing

- Order Confirmation: Upon placing an order, you will receive an email confirmation with your order details. Please review this information carefully and contact us immediately at support@vindico.ai if there are any discrepancies.

- Processing Time: Orders are typically processed within 1-3 business days. Processing times may vary during peak periods or promotional events. You will be notified if there are any delays.

- Order Modifications: Requests to modify or cancel an order must be made within 24 hours of purchase. Please contact our support team at support@vindico.ai to request changes.

3. Delivery

- Delivery Method: Digital products and services (e.g., software, subscriptions, or downloadable content) will be delivered via email or through your Vindico.ai account. Access instructions will be provided in the order confirmation email.

- Delivery Timeframe: Digital products and services are typically available within 24 hours of order confirmation, provided payment is successfully processed.

- Access Issues: If you experience issues accessing your digital product or service, please contact support@vindico.ai. We will resolve the issue within 48 hours.

4. Order Issues

- Incorrect or Non-Delivered Products: If you receive incorrect access details or fail to receive your digital product or service, please contact support@vindico.ai within 7 days of purchase. We may request additional information to process your claim.

- Non-Delivered Orders: If you have not received access to your digital product or service within the estimated delivery timeframe, please contact us. We will investigate and provide a resolution, which may include resending access details or issuing a refund.

5. Refunds

- Eligibility: Digital products and services are non-refundable unless they are defective, inaccessible due to our error, or otherwise specified in the product description.

- Refund Process: To request a refund, contact support@vindico.ai within 7 days of purchase. Refunds will be processed within 5-7 business days after approval and issued to the original payment method.

6. Customer Support

For any questions or concerns regarding your order, please contact our support team:

- Email: support@vindico.ai

- Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)

- Response Time: We aim to respond to all inquiries within 24-48 hours.

7. Policy Updates

Vindico.ai reserves the right to update this Fulfillment Policy at any time. Changes will be posted on this page, and the updated policy will apply to all orders placed after the effective date.

Thank you for choosing Vindico.ai. We value your trust and strive to ensure a positive experience with our digital products and services.